1. How can I place an order?
You can place an order directly on our website by selecting your desired product, choosing the size and color, and proceeding to checkout.
2. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other available online payment methods at checkout.
3. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your shipment on the courier’s website.
4. Can I cancel my order?
Yes! You can cancel your order within 12 hours of placing it. After that, once the order is processed or shipped, we may not be able to cancel it.
5. What is your return and refund policy?
We accept returns within 14 days of delivery if the item is unused, unwashed, and in its original condition and packaging.
For detailed information, see our Return & Refund Policy.
6. How do I return or exchange an item?
Contact us at shakhshirhusam@gmail.com with your order number, item details, and reason for return/exchange.
We’ll guide you through the process and provide a return address.
7. What if my item arrives damaged or defective?
Please contact us within 7 days of delivery and send clear photos of the damaged item. We’ll replace it or issue a full refund, depending on your preference.
8. Are there items that cannot be returned?
Yes. The following items are non-returnable and non-refundable:
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Clearance or discounted products
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Gift cards or promotional items
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Custom or made-to-order pieces
9. How long does it take to get a refund?
Once we receive and inspect your returned item, your refund will be processed to your original payment method within 5–10 business days.
10. How can I contact Oveyra Fashion?
For any questions or concerns, reach out to us at:
📧 shakhshirhusam@gmail.com